FAQ’s

Where is your company?

Our Head office is located in Lancaster, Lancashire.

How do I get a quotation?

For a quick quote, you can follow this link to our QUICK QUOTE pricing guide. Alternatively, simply call our expert customer service team on 01524 848382 or email sales@carairfreshenersdirect.co.uk with your requirements and we will provide a quotation within 4 working hours.

If you have special requests, a short lead time or a large volume order then give one of our friendly sales team a call, or email us with your requests, we would love to hear from you!

What happens next after I place my orders?

Shortly after placing your order one of our friendly sales team will review your order, then place on the manufacturing schedule. You will then receive an order acknowledgment email. Orders generally take 12 working days to complete and we will let you know the dispatch date.

Do you have a minimum order quantity?

We believe we have the lowest online minimum order quantity of 100 units, this is particularly great if you have an offer or event on a small scale you would like to promote without breaking the bank. We also offer a prototype service so that you can have a physical sample made with full confidence that your forward order will look just as you expect.

Do you offer samples?

Yes we do! Just fill out our ‘request a sample form, filling in all the fields and we will happily post you out a standard full colour ‘example’ printed sample. If you require a prototype sample please let us know and we can arrange this for a small fee.

Do you have more information about each product?

We have three options of personalised Car Air Freshener.  The difference between the options is the quantity of fragrance oil, the quality of paper and thickness of the Air Freshener. There is no difference in terms of the printing process, quality or choice of fragrance, quality of packaging or the level of customer service!

For detailed information about each product please follow the links below:

Economy

Premium

Luxury

What fragrances do you offer?

If you click on the Fragrances tab at the top of the home page it will display our most popular range. We do also offer a bespoke fragrance matching & mixing service at additional cost.

Can I choose more than one fragrance?

Yes you can! You can choose from up to 3 different fragrances subject to a minimum quantity per fragrance of 100 Car Air Fresheners. Simply state your scent choices in the comments box.

Are the Car Air Fresheners safe?

At www.carairfreshenersdirect.co.uk we take your health and safety seriously, so we regularly conduct safety and toxicity testing on our products. Our tests are conducted in accordance with EU and EE guidelines using a reputable and independent testing agency. You can request a copy of the reports at any time.

The certification states our products are not hazardous to human health.

In certain cases individuals may be sensitive to some of the oils used in our fragrances, should contact with the eyes or soft tissues occur, flush generously with clean water and consult your GP if irritation occurs or persists.

In cases of ingestion consult your GP, retaining the wrapper.

How often does the Car Air Freshener need replacing?

Our Premium car air fresheners contain 1ml of scented oil, meaning they last for at least 1 week, you can opt to have an extra 1ml of scented oil on your Air Fresheners to extend their life even further, this costs an additional 0.05p per unit.

How long will my Car Air Freshener last unopened

Our Car Air Fresheners are delivered to you in scent barrier wrapping to keep them fresh.  Your Car Air Freshener should, therefore, last at least two years unopened in its original packaging.

I’m not very good at design. Can you create an artwork proof for me?

Of course, we have a fantastic team of talented designers who can create your unique artwork for you at no extra cost. So what have you got to lose! Just email or call us if you would like to learn more about this free service.

What stock shapes do you offer?

All of our shape templates can be found on the shapes tab at the top of the homepage. Simply click the shape you want, upload a high-resolution PDF, EPS or vector file of your choice and begin creating!

Its important to provide good quality high-resolution images to ensure the print is not too blurred or grainy. If you need assistance with this simply call our expert team on 01524 848382.

How do I create a totally bespoke shape and design?

If you don’t see the shape that you are looking for from our pre-made template range don’t worry. We have hundreds of additional shapes that you can choose from. Just let us know what you have in mind and we will provide a range of suitable options.

Alternatively, if you would like a totally bespoke shape making, or you already have your own template, then we can help with that too! As long as the shape is not too detailed we can usually make what you have in mind, creating something truly unique.

We do need to create a new template for your bespoke shape for the manufacturing process and there is therefore a one-off charge levied to make the cutting tool.

Do you have different Quality Air Fresheners?

Yes, we have created three specific products – Economy, Premium and Luxury Car Air Fresheners. Each with different methods of manufacture and packaging ensuring we have a product suitable for all requirements. All are customisable, great quality and value for money. Delivered in heat-sealed wrappers for freshness and storage. [Read More]

Will my car air freshener look exactly like it does on the signed proof?

The image you upload will be in exactly the same positions as you have chosen. However, the colours may vary slightly due to the additions of your selected scented oils. Please also note that due to the highly absorbent paper, images will not appear as sharp as they do on the digital proof. Colours may look slightly darker too.

What if I need to cancel my order?

If you change your mind and wish to cancel your order please let us know as soon as possible. Generally, your approved artwork and order goes directly to the factory and is placed on the schedule ready for manufacture within a few hours.

If we have begun to manufacture your order then, unfortunately, we cannot issue a full refund. If you call us as soon as you possibly can we will always do our best to halt the manufacturing process for you.

What payment options do you have?

You can pay via BACS transfer, or you can choose to pay via STRIPE our secure card payment gateway or Paypal. We never hold your card details. Please see our payment and Privacy Policy.

How do I place my order if I have an official purchase order?

We welcome clients with purchase orders. Simply call or email us with your order details, we can then set you up on our system and place your order for you.

Can I pay by cheque?

Unfortunately, we don’t accept cheques. However, we do accept all major card payments, BACS transfers and PayPal.

Can I get a discount for ordering large amounts?

If you are ordering regularly and would like to open a trade account please click on the trade link at the bottom of the home page, you can then download our credit & trade account forms for return. Following relevant company checks, trade accounts generally take 1 week to process. Discount on trade accounts is 10% below marketed rates. *This excludes promotions and offers.

If you are ordering a wholesale amount (in excess of 10,000 units) please call us for discounted rates, we aim to beat our competitor’s prices.

What if I have a problem with my order?

If for any reason you are not entirely satisfied with your order when you receive it please contact our customer services department via email sales@carairfreshenersdirect.co.uk stating your company name and order number. Your satisfaction is our main focus and we will do whatever we can to resolve any problem you may have.

Will I get a VAT invoice?

As soon as you have placed an order with us we will send you an order acknowledgement email and an invoice will be sent to you showing VAT details.

Please note, all our prices quoted are exclusive of VAT.

Do you add the VAT at checkout?

Yes. VAT will be added at checkout and displayed clearly on the invoice we send you. If you are VAT exempt, or you are ordering from overseas we can arrange a vat exempt invoice if applicable.

All prices quoted on our website are exclusive of VAT.

How will my Car Air Fresheners be packaged?

Your personalised car air fresheners will be individually wrapped in heat-sealed packaging for lasting freshness and storage. If you choose a bespoke header card, your Car Air Fresheners will have an additional clear polythene wrapper.

How long will it take to receive my order once approved?

Your order will take approximately 12 working days to produce. High volume orders may take additional manufacturing time. If you have a promotion or event date please contact us and we will let you know if we can meet your preferred date.

How can I track my order?

We will keep you updated with your order via automated emails, As soon as your order is ready to post to you our courier DPD will send you either an email or text message to let you know the delivery day and time.

Do you ship outside of the UK?

Currently, this is not an option on our website. However, if you call or email us with the full delivery address we will happily send you a quotation for the delivery cost.